Welcome to our website. This website is operated by Lulu Forex Private Limited, CIN: U74900KL2010PTC026850 a company incorporated under the companies act 2013. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Lulu Forex Private Limited's relationship with you in relation to this website.
The term 'Lulu Forex Pvt Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is at Y Tower, Civil Lane Road, Padamukal, Vazhakkala P.O Kochi 682030, Kerala, India. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
We shall not be held liable for any act done by our officers, employees, representatives, etc. which is beyond the scope of their employment or regular course of duty. We do not charge any commission or extra fee for the purposes of expediting your transactions. We shall not be liable for any person including our officers, employees, representatives, misrepresenting the same to you by illegally or inappropriately rendering any services not offered on the website. You are advised to report such incidents, with full details, at the earliest to our head office.
We shall not be held liable to you for non-availability of the Services for any reason including but not limited to natural calamities, legal restraints, network failure, or any other reason beyond our control.
Please be aware that we do not accept currency containing damaged, counterfeit, or outdated notes in currency sale/ purchase transactions under any circumstances.
'We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time'
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Lulu Forex Pvt Ltd prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
You are hereby notified that You must be well aware of the rules & regulations and the risks involved in booking foreign exchange products. We will not be held responsible for any data accessed, stolen, misused or misappropriated in any way by any third party due to unauthorized use of the Website by any third party intentionally or unintentionally.
If you are transacting through us for Foreign Exchange, you have been deemed to represent that the total amount of foreign exchange purchased from or remitted through, all sources including through this service is within the prescribed limits set forth by the Reserve Bank of India (RBI) and is also as per the Exchange management Regulations of RBI in operation at the time of the transaction and other applicable laws in force from time to time.
If any discrepancy is detected in the documents furnished by you at any time after applying for foreign exchange or the details as furnished by you are found to be incomplete or inaccurate, or we find that execution of the order made by you is in violation of any applicable laws rules, regulations, notifications, guidelines, ordinances, amended Government Policies, RBI Policies we would be fully entitled to cancel the transaction at our sole discretion without any further notice to the you. In the said event the amount deposited by You for the transaction would be credited to Your Account within 30 days after deducting the applicable cancellation charges etc. and in the said event, you shall not have any right to raise any claim against us, officials, employees or assigns or any of their agents, officials, employees or assigns. The present terms of use contain a cancellation policy qua the products and services available through us. The same shall be binding in all cases of voluntary or involuntary cancelations.
All Foreign Exchange transactions are subject to Government Taxation.
TCS: You shall be liable to pay TCS at the prevailing rate as and when demanded by the company in accordance with the TCS rule (published by GOI) or notification of IT Dept.
Activation or reload of forex card may take some time 2-3 working days due to dependency on card issuing service provider software.
Foreign currency booked through this website will be delivered within two working days, if the customer has opted for currency delivery at home.
We will not be held liable for failure of Forex Travel Cards issued by Banks, exchange companies associated with us as channel partners including but not limited to reasons such as bank's server downtime, card not working at POS, ATM Authentication failure, PIN not working, delay in card funding for more than predefined turnaround time or any dispute, discrepancy on any transaction made using forex card etc. In all cases of service deficiency, disputes, malpractice, illegal trade practices, you must contact the issuing Bank or Financial institution directly. We may coordinate with Banks or Exchange companies to facilitate better customer service without assuming any responsibility whatsoever on behalf of the channel partners or exchange companies for any deficiency of service or illegal trade practices.
By using or visiting our website, you acknowledge that by creating any kind of order or request on our website, you are explicitly giving us the permission to send out communications to you via call, email, Whatsapp messages or SMS regarding your order or regarding marketing promotions that are being carried out by us.
If any user affected by any grievances while using the services of Lulu forex private limited, the user may register their written complaints through the email ID or via post, courier to the registered address or user may directly contact its customer care telephone number, if the complaint is not resolved within 7 working days user may escalate it to the grievance officer appointed for this purpose.
Customer care email ID : - Will provide later
Customer care number : - Will provide later
Registered office address : - LULU FOREX PRIVATE LIMITED, Y TOWER, CIVIL LANE ROAD,
PADAMUKAL, VAZHAKKALA P.O KOCHI 682030, KERALA, INDIA
We offer the users of the Website the opportunity to freeze the Foreign Exchange product transaction rates, as available live, online. Which means that you will receive exactly the same rate that you see on the website, as frozen by you on the website, however, these fixed rates shall only be applicable if the actual transaction is executed within three working days including booking day.
No orders booked through the website can be cancelled once the actual transaction has been executed / delivery of forex.
We believe in helping our customers as far as possible but as we deal in highly volatile financial products there is no cancellation of the order can be considered. However, 2% of the order value will be forfeited from the paid amount in cases where Lulu Forex Pvt Ltd is not able to execute the orders within 3 working days (including the order booking day) for reasons beyond our control.
The refund of the amount due based on the cancellation of the order as mentioned under the cancellation policy or whatever reason shall be refunded to the same account from where the money has come in to our account the transaction with in 7 (seven) working days of the amount becoming refundable.
Once the orders placed and full payment is received, the order will be executed within 2 (Two) working days. The delivery beyond our delivery locations will be at our sole discretion.
Service charges will be applicable. The transaction amount displaying in the portal will include service charges and applicable taxes like GST.