PRIVACY STATEMENT
This privacy statement is an electronic record under the information technology act 2000 and rules/regulations made there under as applicable and for the time being in force concerning to electronic records. This statement is generated by a computer system and does not require any physical or Digital signature. This statement is published following the requirement of rule 3 of the Information Technology (Intermediaries guidelines) Rules 2011 and 2021 that requires publishing the rules and /or regulations for access or usage of www.luluforex.com
LuLu Forex Private Limited, CIN U74900KL2010PTC026850 having registered office at “Y Tower”, Civil Line Road, Kakkanad west P.O, Padamugal, Ernakulam – 682030. A company registered under the companies act 1956 (Hereinafter referred to as “Company,” “we”, “Our”, or “Us”) operates the website: www.luluforex.com or its related domains, sites, services andtools (hereinafter referred as “Website”) is provided by the company as a service to general public (Hereinafter referred as the “User” or you) and is intend to allow users to browse and avail services and products in online.(Hereinafter referred as the “Services”)
This policy should read in conjunction with Terms and Condition.
We understand that your privacy is important to you and are committed to being responsible custodians of the information you provide us and the information we collect so we strive to explain how we collect, use and disclose and process personal information collected by us through the use of the website, mobile applications and our social media channels.
This Policy explains the rights and choices to the user/customer concerning their personal information. We recommend that you read this entire Policy carefully. By continuing to access the website, you agree that you have read, understood and accepted the terms and conditions of this policy. We may provide additional privacy notices to you at the time we collect your data.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase/avail services from our web store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, mobile number and email address or such other information required to complete the transaction
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We collect information including your personal information about you either directly or by your use of services or otherwise during interaction with us. We may obtain information including your personal information from business partners or other third parties.
Email marketing (if applicable): With your permission, we may send you emails about our store,
new products and other updates.
SECTION 2 – CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at contactus@in.luluforex.com or mailing us at: LuLu Forex Pvt Ltd, Y Tower, Vazhakkala, Cochin, Kerala.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – PAYMENT
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCIDSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or
destroyed.
SECTION 7 – COOKIES
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contactus@in.luluforex.com or by mail at LuLu Forex Pvt Ltd, Y Tower, Vazhakkala, Cochin, Kerala.
[Grievance Officer]
